NEED AN INTERPRETER?


HIGH PLAINS COMMUNITY HEALTH CENTER PROVIDES FREE AIDS AND LANGUAGE SERVICES


High Plains provides free language services such as:
  • Certified Spanish Interpreter
  • Information written in Spanish
  • Over-the-Phone Interpreter
  • Free certified language line is available 24/7, 7 days a week at 1-800-225-5254, Customer Code: 15785.
  • Language Line Instructions in English
  • Language Line Instructions in Spanish

    Section 1557 of the Affordable Care Act
    High Plains must provide language assistance services free of charge, in an accurate and timely fashion, while protecting your privacy. The following link shows the hotline numbers for the top 15 languages spoken in Colorado that patients can access to receive interpretations services.
  • Top Colorado Interpreter Languages

    Hearing or speech impaired, please call Relay Colorado at 1-800-659-3656 or 711 and follow this guide:

    1. Your call will be answered by a representative stating "Relay Colorado, may I have the number to call.
    2. Give the CA (representative) the area code and number you want to call.
    3. The CA will process your call, relaying exactly what the TTY user types to you as well as exactly what you speak to the TTY user. This indicates you have completed your response, and that is the other party's turn to respond.
    For more Relay Colorado Brochure or visit Relay Colorado Website

    HPCHC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. HPCHC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
    If you believe that HPCHC has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance in person, by mail, fax, or email to:

    Shae Emick
    201 Kendall Drive
    Lamar, CO 81052
    719-336-0265 Fax
    Need help filing a grievance, Shae Emick is available to help you.

    You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights Complaint Portal, available at Complaint Portal or by mail or phone at:

    U.S. Department of Health and Human Services
    200 Independence Avenue, SW
    Room 509F, HHH Building
    Washington, D.C. 20201
    1-800-868-1019, 800-537-7697 (TTD)

    Compliant forms are available at Complaint Forms




    Per Section 1557 of the Affordable Care Act and the Office of Health and Human Services, we offer the following taglines:

    Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-225-5254 code: 15785 (TTY: 1-800-659-3656 or 711).

    Vietnamese: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số). 1-800-225-5254 code: 15785 (TTY: 1-800-659-3656 or 711).

    Chinese: 注意:如果您使用繁體中